Customers can avail new plans of 120GB, 150GB and 170GB are available for a price of $59.99, $69.99 and $79.99, while the speed of download is shaped to 64kbps. Entry level naked DSL plan’s prices have been cut off largely and charges for excess data has been taken off for users who exceed their monthly usage limit.

Unlimited plans of Optus starts at $99.99 for a 15GB data per month. Users can download at a speed of 256Kbps after download data limit exceeds.
Optus customers are attracted by the two key features of the company, more data and more transparency. Bryan Optus marketing manager said that, “We first launched these plans with our existing customer base and talked heavily with them about what we wanted to do and what they wanted us to do. We looked at some of the key concerns about what they wanted out of broadband.” He also quoted that, “revamped plans follow a wide-ranging consultation process with our customers.”

According to a recent report Broadband users pay a very less amount for higher speeds and unlimited connectivity, but still most of the customers were unhappy with the service. Speed of the broadband service has been increased by 33% while the bills have been cut down to 4%. Based upon the switch Broadband customer Satisfaction report, only six out of ten users are contented with the broadband service providers
Based upon the poll report with nearly 7,500 customers the average bill has lowered from £175 to £167, also there was an increase in speed from 4.2Mb to 5.7Mb
Satisfaction of customers during the poll has climbed from two percent to seventy nine percent, but only sixty two percent of them were fully satisfied.
O2 has been voted as the best service provider by the customers for the second year, while ninety two percent of the customers are generally satisfied.

BT, Orange and AOL attained the overall customer satisfaction for the second consecutive year. With seventy percent of overall satisfaction Orange became the worst service provider.
With value for money O2 scored the highest with ninety three percent while with sixty three percent BT scored the worst.
Satisfaction of the customers with the overall speed of the broadband dropped from 73% to 71%. More than half of the customers (i.e.) 49% of them were placed on the best fitting broadband plan.